How Does Message Framing Influence Hotel Guests’ Participation in Linen Reuse Programs?

November 21, 2014 by

hotel-towels-253366-mAAA estimates that this Thanksgiving there will be 37.29 million Americans traveling fifty miles or more from home. As many Americans fill hotels across the country, there’s a good chance they’ll find a message in their rooms encouraging them to participate in the hotel’s linen reuse program. But how can hotels increase guest participation in this program? A recent study published in Cornell Hospitality Quarterly entitled “The Influence of Message Framing on Hotel Guests’ Linen-Reuse Intentions” found that the use of appropriate message framing could have a higher rate of success.

The abstract:

Hotels have attempted numerous approaches to encourage guests to participate in linen-reuse programs. One of the most promising methods is to cqx coveruse appropriate message framing. A study of 427 travelers to Charleston, South Carolina, examined the participants’ opinion of how they would respond to various message frames. A comparison of the messages that are framed as gains versus those framed as losses found that the guests generally responded to a message framed as avoiding a loss, in this case, one that said “don’t miss out.” However, the study also found that mentioning the destination city by name effectively trumped the loss framing. Particularly for first-time travelers, specifically mentioning Charleston in the message increased the respondents’ opinion that they would be likely to participate in a linen-reuse program. The destination name had less effect for returning travelers, who did, however, respond to the “don’t miss out” message.

You can read “The Influence of Message Framing on Hotel Guests’ Linen-Reuse Intentions” from Cornell Hospitality Quarterly for free by clicking here. Want to get all the latest news and research from Cornell Hospitality Quarterly? Click here to sign up for e-alerts!

Towards Organizational Flexicurity?

November 20, 2014 by

[We’re pleased to welcome Dr. Andreas Kornelakis of the School of Business, Management and Economics at the University of Sussex. Dr. Kornelakis’s article entitled “Balancing Flexibility With Security in Organizations? Exploring the Links Between Flexicurity and Human Resource Development” appeared in the December issue of Human Resource Development Review.]

When it comes to public policy on lifelong learning and employability the HRDR_72ppiRGB_powerpointdiscussions are –more often than not- disconnected from practices at the level of organizations. Vice versa, current trends in organizational practices ignore the potential synergies with external policies such as the welfare state and other labour market institutions. How do we conceptualize the links between the two realms and what is the role that organizations may play in balancing flexibility with security? Andreas Kornelakis discusses these issues in his article “Balancing Flexibility with Security in Organizations? Exploring the links between Flexicurity and Human Resource Development” published in the Human Resource Development Review.

The abstract:

Recent scholarship in the Human Resource Development (HRD) field considered how practice might respond to contemporary issues facing organizations, such as the emergence of the knowledge economy, and the need for lifelong learning and organizational flexibility. A similar set of challenges have pre-occupied European policymakers, with a notable debate on how to increase flexibility in Europe. The article reviews the theoretical debate on flexibility, and the related policy of “Flexicurity” that aspires to balance flexibility with employment security at the national level. The article argues that the challenges that both nations and organizations face should not be seen as mutually exclusive. Instead, it suggests that labor policy and workplace practice can be mutually enhancing and calls for a research agenda on “organizational Flexicurity.” The article suggests that HRD scholars are best placed to advance such an agenda, as career development and learning lies at the heart of those issues.

You can read “Balancing Flexibility With Security in Organizations? Exploring the Links Between Flexicurity and Human Resource Development” from Human Resource Development Review for free by clicking here! Like what you read? Click here to sign up for e-alerts from Human Resource Development Review and get all the latest news and research sent directly to your inbox!

280956Andreas Kornelakis is a lecturer in human resource management at the Department of Business and Management, University of Sussex. He received a PhD degree from the London School of Economics. He is a member of the British Sociological Association, the British Universities Industrial Relations Association, and the European Group for Organizational Studies. His research interests include labor markets, labor relations, and political economy in comparative perspective. His work has been published at the European Journal of Industrial Relations, Relations Industrielles/Industrial Relations, Transfer: European Review of Labour and Research, and Work Employment and Society.

The Inaugural Annual Review Issue of Small Group Research is Now Online!

November 19, 2014 by

SGR_72ppiRGB_powerpoint[We’re pleased to welcome Joann Keyton of North Carolina State University and co-editor of Small Group Research.]

Small Group Research is excited to announce that its inaugural Annual Review Issue is now online! The December 2014 issue of Small Group Research presents analytical reviews of group and team literature. Proposals were competitively reviewed for selection; each accepted proposal then went through the normal development, review and revision process. We are pleased to share the articles in this first Annual Review Issue:

A Review and Critique of Partner Effect Research in Small Groups by Jennifer Ervin and Joseph A. Bonito

Faultlines and Subgroups: A Meta-Review and Measurement Guide by Bertolt Meyer, Andreas Glenz, Mirko Antino, Ramón Rico, and Vicente González-Romá

A Conceptual Review of Emergent State Measurement: Current Problems, Future Solutions by Chris W. Coultas, Tripp Driskell, C. Shawn Burke, and Eduardo Salas

An Interactive Input–Process–Output Model of Social Influence in Decision-Making Groups by Charles Pavitt

Team Reflexivity as an Antidote to Team Information-Processing Failures by Michaéla C. Schippers, Amy C. Edmondson, and Michael A. West

You can read this issue free for the next 30 days by clicking here. Articles have been selected for the 2015 annual review issue. The call for papers for the 2016 Annual Review Issue can be found by clicking here.

Small Group Research, peer-reviewed and published bi-monthly, is an international and interdisciplinary journal presenting research, theoretical advancements, and empirically supported applications with respect to all types of small groups. Small Group Research, a leader in the field, addresses and connects three vital areas of study: the psychology of small groups, communication within small groups, and organizational behavior of small groups.

Click here to sign up for e-alerts and receive all the latest news and research from Small Group Research sent directly to your inbox!

user-avatar-pic.phpAaron Brower, Co-Editor, has served as the provost and vice chancellor of the University of Wisconsin-Extension since 2012. He is concurrently holding the post of Special Assistant to the UW System President for new educational strategies. Prior to his current posting, Brower served as the Vice Provost for Teaching and Learning at the University of Wisconsin-Madison, and Professor of Social Work, Integrated Liberal Studies, and Educational Leadership & Policy Analysis also at UW-Madison.

thumbnail.phpJoann Keyton, Co-Editor, is Professor of Communication at North Carolina State University. In addition to publications in scholarly journals and edited collections, she has published three textbooks for courses in group communication, research methods, and organizational culture in addition to co-editing an organizational communication case book. Keyton was editor of the Journal of Applied Communication Research, Volumes 31-33, and the founding editor of Communication Currents, Volumes 1-5. She is a founder and vice-chair of the Interdisciplinary Network for Group Research.

SGSB-0044-Lindred_Greer-RT_2Lindy Greer, Associate Editor, is Assistant Professor of Organizational Behavior at the Stanford Graduate School of Business. Her work focuses on the impact of team composition on intragroup conflict and team performance. She has a particular interest in how teams are composed in terms of power, status, and leadership structures, and when and why particular forms of team composition may fuel power struggles and conflicts within organizational teams. Her research appears in academic journals such as the Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, and Science.

Charles Samuelson, Associate Editor, is Director of Graduate Studies and Associate Professor at Texas A and M University. His research interests include social dilemmas and management of common-pool resources, computer-mediated communication in work groups, conflict management in multi-party environmental disputes, and behavioral decision making. His work has appeared in such publications as The Oxford Handbook of Environmental and Conservation Psychology, Risk Analysis, and Organizational Behavior and Human Decision Processes.

meyerBertolt Meyer, Associate Editor, is a senior research associate in social and business psychology at the University of Zurich, Switzerland. He earned a PhD in organizational and social psychology and an MS in psychology from Humboldt University Berlin, Germany. He conducts research and consults in the areas of team diversity, leadership, and quantitative methods.

Is There a Spike in Crime on NFL Game Days?

November 18, 2014 by

football-531240-mSan Francisco Police were out in force February 3, 2013. Having witnessed chaos after the Giants won the World Series months before, authorities were concerned about the response 49ers fans would have to their team playing in the Super Bowl. Fortunately, disappointed fans created only minor problems. Baltimore police, on the other hand, were less fortunate as Raven’s fans rioted in the street, overturned cars and even looted. So just how common is crime in a team’s home city on pro-football game days? Authors David E. Kalist and Daniel Y. Lee explored this topic in their article “The National Football League: Does Crime Increase on Game Day?” from Journal of Sports Economics.

This article investigates the effects of National Football League (NFL) games on JSE__.inddcrime. Using a panel data set that includes daily crime incidences in eight large cities with NFL teams, we examine how various measurements of criminal activities change on game day compared with nongame days. Our findings from both ordinary least squares and negative binomial regressions indicate that NFL home games are associated with a 2.6% increase in total crimes, while financially motivated crimes such as larceny and motor vehicle theft increase by 4.1% and 6.7%, respectively, on game days. However, we observe that play-off games are associated with a decrease in financially motivated crimes. The effects of game time (afternoon vs. evening) and upset wins and losses on crime are also considered.

You can read “The National Football League: Does Crime Increase on Game Day?” from Journal of Sports Economics for free by clicking here. Did you know you can have research like this sent directly to your inbox? Just click here to sign up for e-alerts!

The Journal of Applied Behavioral Science Celebrates 50 Years!

November 17, 2014 by

fireworks-3-872452-mThe Journal of Applied Behavioral Science is celebrating its 50th Anniversary! Since 1965, The Journal of Applied Behavioral Science has continually broken ground in its exploration of group dynamics, organization development, and social change. The journal has provided scholars the best in research, theory, and methodology, while also informing professionals and clients of issues in group and organizational dynamics.

Editor William A. Pasmore wrote in his introduction to the Fiftieth Anniversary Special Issue:

Every issue of Journal of Applied Behavioral Sciences (JABS) is special, and all special issues are, of course, very special. That makes this 50th year anniversary JABS_v50_72ppiRGB_powerpointspecial issue very, very special indeed. For the past half century, JABS has been the voice of scholars with a concern for the practical significance of their work and for practitioners who have the courage to put their ideas through the test of rigorous research. Born of the need to have an outlet for groundbreaking work in the areas of organizational and societal transformation, the National Training Laboratories (NTL) commissioned the Journal of Applied Behavioral Sciences to be the voice of its members and others who participated in this quest. Since then, JABS has retained its fundamental purpose and focus, although its tenor has evolved and continues to do so.

In honor of this momentous milestone, you can read the the Fiftieth Anniversary Special Issue of The Journal of Applied Behavioral Science free for the next 30 days! Click here to view the Table of Contents. Want to know about all the research and news like this from The Journal of Applied Behavioral Science? Click here to sign up for e-alerts!

Book Review: Oh myyy! There goes the Internet: Life, the Internet, and everything

November 14, 2014 by

16275207George Takei has made quite a splash in the world of social media in the last few years.The former Star Trek actor currently has 1.42 million followers on Twitter and nearly 8 million Facebook likes. In 2013, Takei released a book detailing his rise in internet stardom entitled “Oh myyy! There goes the Internet: Life, the Internet, and everything.” Stephanie Kelly of North Carolina A&T State University recently published a review of this book in Business and Professional Communication Quarterly.

Takei, G. (2013). Oh myyy! There goes the Internet: Life, the Internet, and everything. New York,NY: Limited Liability Company. 244 pp.

From the review:

In 1966, actor George Takei was propelled to fame for his role as Hikaru Sulu, helmsman of the USS Enterprise, on the television series Star Trek. Today, Takei is more famous than ever for his BPCQ.inddpresence in a different medium. He manages one of the most popular Facebook pages in the world with over six million followers. In 2013, Takei published a book chronicling his experience with social media titled Oh Myyy! There Goes the Internet: Life, the Internet, and Everything. The book explains his rise to online fame through first Twitter and then Facebook in a volume full of humor, life lessons, and practical Internet marketing advice. The practical advice and honest discussion of the dark side of social media make the book a surprisingly useful text for business students.

The need to train business students in the appropriate use of social media is well documented (e.g., Kelly, Christen, & Snyder, 2013; McEachern, 2011; Meredith, 2012; Sacks & Graves, 2012). Though today’s college students excel as users of social media for personal purposes, they often do not receive training in professional uses of social media. Although it is not an academic text, Oh Myyy! There Goes the Internet provides an excellent overview of how social media should and should not be used in professional settings.

You can read the rest of the review for free by clicking here. Like what you read? You can get notified of all the latest reviews and research from Business and Professional Communication Quarterly by clicking here to sign up for e-alerts!

Anne Smith on Resources for Teaching Decision Making

November 13, 2014 by

JME_72ppiRGB_powerpoint[Editor’s Note: We’re pleased to welcome Anne Smith, who collaborated with Cheryl Barksdaleon on the review entitled “Decisions, Decisions . . . Resources and Tools for Complex Decision Making.” Dr. Smith kindly provided us with some background on the article, which appeared in the December issue of Journal of Management Education.]

Our article in Journal of Management Education is a teaching resource article that emerged from a required course for Management majors at the University of Tennessee. In putting together this course four years ago, we were stunned at how few business schools have courses on decision making — despite this activity comprising a substantial part of a manager’s life! In this course we cover individual decision making, decision making in teams, and complex decision making. We include decision making of presidents — including LBJ and the Vietnam War, Kennedy and the Cuban Missile Crisis, George Bush’s Decision Points books, and a Vanity Fair article by Michael Lewis that includes elements of President Obama’s decision making.

The focus of this article, however, is on decision making resources, specifically explained in the book “Smart Choices” (Hammond, Keeney, & Raiffa, 1999), and supplemented by a free online resource called Smart-Swaps. We have found that undergraduate students have no problem understanding a structured decision making approach and also putting this approach into action in their own life and application in business cases. It is exciting for us to see the proverbial light bulb go off in a student’s head when he or she masters a decision making tool and see the relevance to major life decisions such as which position to select or even more mundane decisions such as which mattress to purchase.

Cheryl and I continue to tinker with and modify this course. We are more than willing to share our syllabus and how we use this Smart Choices book and the smart swaps tool in particular with interested academics.

“Decisions, Decisions . . . Resources and Tools for Complex Decision Making” from Journal of Management Education can be read for free by clicking here. You can have research and resource reviews like this sent directly to your inbox! Just click here to sign up for e-alerts from Journal of Management Education!

Barksdale-medCheryl Barksdale is the director of Leadership Development Assessments for executive MBA programs in UT’s Graduate and Executive Education group. She is also a lecturer for UT’s Department of Management, where she teaches various leadership and human resource management courses. Her areas of interest are leadership and leadership development, employee selection, experiential learning, performance management, and individual differences in the workplace.

smith-anne-medAnne Smith is a Professor of Management and the Flaskerud Professor in Business at the College of Business, University of Tennessee Knoxville. She is an Associate Editor of Organizational Research Methods and on the five year leadership track of the Strategizing Activities and Practices Interest Group. Her research focuses on strategy and organizational processes and middle managers using qualitative methodologies, including visual methods.

Do Virtual Teams Communicate Differently Over Instant Messaging?

November 12, 2014 by

businessman-558042-mAccording to a report released by Global Workplace Analytics in 2013, the number of employees who telecommute has increased by 80% since 2005, which equates to approximately 25 million people. As the number of virtual teams has increased, so has the use of instant messaging within businesses. But how have these new communicative situations affected previously existing interactional norms? Erika Darics explores this question in her article “The Blurring Boundaries Between Synchronicity and Asynchronicity: New Communicative Situations in Work-Related Instant Messaging” from International Journal of Business Communication.

The abstract:

Instant messaging is one of the most popular communication technologies in BPCQ/IJBC3.inddvirtual teams, enabling interactions to intertwine whole working days, thus creating the sense of copresence for team members who are geographically dispersed. Through close linguistic analyses of naturally occurring data from a virtual team, this article discusses the implications of two novel communicative situations enabled by instant messaging: presence information and the persistence of transcript. The preliminary findings of this study indicate that these new communicative situations require the flouting or rethinking of previously existing interactional norms and that communicative practices employed by the team members are not yet conventionalized/normalized, the expectations and interpretations of interactional rituals and timing vary highly, even within the same virtual team.

You can read “The Blurring Boundaries Between Synchronicity and Asynchronicity: New Communicative Situations in Work-Related Instant Messaging” from International Journal of Business Communication for free by clicking here. Want more research like this sent directly to your inbox? Click here to sign up for e-alerts from International Journal of Business Communication!

Fred Luthans Named One of the 30 Most Influential Industrial and Organizational Psychologists Alive Today

November 11, 2014 by

We’re excited to congratulate Fred Luthans, a co-editor of Journal of Leadership and Organizational Studies, for recently being named one of the 30 Most Influential Industrial and Organizational Psychologists Alive Today by Human Resources MBA!

Fred-Luthans-e1412348462879

The study of organizational behavior, now a well-recognized subject in management, stemmed from the work of Dr. Fred Luthans. In his early research, Dr. Luthans applied reinforcement as a means of improving employee performance. His “Organizational Behavior Modification Theory” has been rated among the top eight theories in organizational psychology, based on importance, validity and usefulness. His research interests also include international management and leadership. Over the past decade he has formulated what he has termed psychological capital or simply PsyCap. The theory, research and application of PsyCap is now widely recognized throughout the world for its impact on employee attitudes behaviors and performance. He is a former president of the Academy of Management, currently editor of JLOS and holds an honorary doctorate from DePaul University.

According to Human Resources MBA, scholars were chosen based on their publicationJLOS_72ppiRGB_powerpoint history, their impact on industrial and organizational practices, their influence on future research directions, and their awards and recognitions. More information can be found by clicking here.

In honor of this recognition, you can read the November issue of Journal of Leadership and Organizational Studies free for the next two weeks! Click here to view the Table of Contents. Want to keep up with all the latest news and research from Journal of Leadership and Organizational Studies? Click here to sign up for e-alerts!

B2B Peer-to-Peer Problem-Solving Communities: A Win-Win for Firms and Customers

November 10, 2014 by

businessman-in-the-office-1-1287061-m[Editor’s Note: A special thanks to Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, and Katherine N. Lemon who took the time to provide us with information on their recent article “How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service.” The paper appeared in the OnlineFirst section of Journal of Service Research.]

Can peer-to-peer interactions in a customer support community reduce the need for one-on-one traditional customer support service? New research in the Journal of Service Research entitled “How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service” attempts to address this question.

Providing fast and helpful customer support service is critical for all service firms. To address customer problems, firms offer a range of support services providing customer help needed before, during, and after purchase. For business-to-business (B2B) relationships, many companies are increasingly turning to firm hosted collaborative technologies, like virtual peer-to-peer problem solving (P3) communities, to fulfill some of their customer service needs. For many years, the traditional outlet for support or problem solving has been this one-to-one customer support model in which the customer calls a customer service agent to solve a problem or answer a question.

Technological advances have enabled firms to expand their one-on-one support models to JSR coveruse call centers, email, and web-based support. These support models are expensive for the both the firm and customer. Repetitive costs, suppressed knowledge sharing across customer and service representatives, and the delayed resolution for other customers, are some of the limitations with support models. In response to these shortcomings, many firms are turning to firm-hosted collaborative and interactive P3 communities to fulfill the demand for customer service support. As noted by Kristal Ray, Professor at Utah State and one of the authors of the study, “ROI is always an important consideration for technology implementations. By offering the opportunity to lower service costs, social community interactions can provide the economic justification for these investments.”

The authors used longitudinal clickstream and service support behavioral data from 2,542 B2B customers of a Fortune 100 technology firm to test the effect of customer P3 community (posting questions and responding to others), static knowledge search behavior, community log-in frequency, and the breadth of community membership on the customer’s future use of traditional customer support service.

They find that, problem solving activities of helping oneself (posting questions) and helping others (responding to questions) in a peer-to-peer problem solving community were significant predictors and primary drivers of reducing the customer’s use of traditional customer support service, even after controlling for past traditional support usage behavior and community expertise. As noted by study author Professor Paul Fombelle, of Northeastern University, “our findings demonstrate that virtual peer-to-peer problem-solving communities not only save the firm resources but also gives key customers access to timely problem solving information in a manner not previously possible.”

While not as large of an effect, the study shows that customer knowledge searching behavior in “static” knowledge management repositories also reduced the use of traditional customer support service. Furthermore, they find that posting questions and using static knowledge is not always better as when customers combined these behaviors their need for traditional customer support increased. Also the more frequently the customers logged into the community and the larger the number of individual product- or service-specific communities they were members in, the greater was their need for traditional customer support service.

This article offers new insights for managers aiming to promote increased problem solving activities among their customers in P3 communities. It demonstrates how managers can identify the appropriate combination of customer community participation and static knowledge creation to leverage the efficiencies of a support service community. Managers can gain insight into the types of interactions that are specifically reducing traditional support service. Such community specific knowledge can be utilized as the basis for static knowledge generation to create impactful static knowledge resources that extend the service request reduction effect. In sum, Katherine Lemon, Professor at Boston College, “our findings highlight the exciting opportunities firms have to harness customer knowledge and insights to solve other customers’ problems more efficiently and effectively – clearly a win-win for the firm and its customers.”


Bone_SterlingSterling A. Bone is an assistant professor of marketing at Utah State University’s Jon M. Huntsman School of Business. His current research focuses on voice-of-the-customer (VoC) and voice-of-the-employee (VoE) feedback and transformative consumer research. His research has appeared in the Journal of Consumer Research, Journal of Service Research, Journal of Public Policy & Marketing, and other notable journals. He currently serves on the editorial review board of the Journal of Public Policy & Marketing and the Journal of Business Research and is an academic fellow for the Center for Services Leadership. He can be reached at sterling.bone (at) usu (dot) edu.

Fombelle-Paul-194x199Paul W. Fombelle is an assistant professor of marketing at Northeastern University’s D’Amore-McKim School of Business. His current research examines service innovation, customer feedback management, and transformative consumer research. His research has appeared in the Journal of the Academy of Marketing Science and Journal of Interactive Marketing. He currently serves on the editorial review board of the Journal of Business Research and is an academic fellow for the Center for Services Leadership. He can be reached at p.fombelle (at) neu (dot) edu.

Ray_Kristal_copyKristal R. Ray is an assistant professor of marketing at Utah State University’s Jon M. Huntsman School of Business. Her current research examines service innovation, customer feedback management, and customer experience. She previously led Customer Experience and Voice of the Customer programs for a Fortune 100 company where she conducted research to understand the customer experience and propose innovative solutions to improve the experience. She can be reached at kristal.ray (at) usu (dot) edu.

1410787183587Katherine N. Lemon holds the Accenture Professorship at Boston College’s Carroll School of Management and is Chair of the Marketing Department. Her research focuses on the dynamics of customer-firm relationships. She has published over 50 articles in journals and books including the Journal of Marketing Research, Journal of Marketing, Marketing Science, Management Science, and the Journal of Service Research. She has received several best article awards, including the Sheth Foundation/Journal of Marketing Award (2009), and several marketing career awards. She is an academic trustee for the Marketing Science Institute, an academic fellow for the Center for Services Leadership, and a past editor of the Journal of Service Research. She can be reached at kay.lemon (at) bc (dot) edu.


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