The Evolution and Prospects of Service-Dominant Logic Research

[We’re pleased to welcome author Dr. Ralf Wilden of Newcastle Business School, University of Newcastle, Australia. Dr. Wilden recently published an article in the Journal of Service Research entitled “The Evolution and Prospects of Service-dominant Logic Research: An Investigation of Past, Present, and Future Research,” which is currently free to read for a limited time.” Below, Dr. Wilden reflects on the inspiration for conducting this research:]

02JSR13_Covers.inddService innovation is a driving force of economic growth in developed economies. Large corporations, such as BMW and IBM, increasingly define their business as service centric. For example, the BMW Group has moved away from defining their value proposition being focused on cars and motorcycles to positioning themselves as a mobility provider, thus moving away from a product-centered to service-centered narrative. The ‘servitization’ of traditional business models converges with a growing academic discourse around the emergence and evolution of the so-called ‘service-dominant logic’. Ongoing studies in this area explore the value of service in dynamic exchange systems and how managers are responding to or guided by ideas that 1) service forms the basis of all economic exchange, 2) value is always co-created between relevant actors, and 3) so-called operant resources are central to value co-creation.

In a recent study in the Journal of Service Research, an international team of researchers studied existing research to uncover core concepts and thematic shifts in the development of new knowledge in this field. More specifically, they studied how service-dominant logic advances the understanding of how value is created and service is innovated in dynamic service ecosystems. Based on a citation analyses and text mining of more than 300 key articles, the authors identify how service-dominant logic bridges traditional service research (e.g., regarding satisfaction, quality and customer experiences) with strategic and systems views. However, looking at the evolution of service-dominant logic research over time, it appears focus on strategic research has waned. Thus, the authors argue future studies should draw on several specific research areas to develop frameworks to aid managers in strategically thinking about service design and innovation.

The results from this study verify service-dominant logic is highly influential in areas such as customer engagement and value cocreation. An underlying shift towards social and systemic perspectives is also evident. However, many valuable insights emerging from the wealth of relevant studies have not yet impacted research regarding managerial decision-making and strategy development on a large scale. Furthermore, the authors identify the need to develop a stronger understanding of the way service-dominant logic can be used to inform how managerial actions and social and cultural practices influence and are influenced by a wider service ecosystem. For example, Ralf Wilden says “the way organizations engage in innovation-related activities has changed from a firm-centric model to a model that stresses the importance of knowledge in-flows and out-flows across organizational boundaries.” He adds, “despite the commonly accepted importance of services in value creation activities our knowledge about the role of open innovation in service ecosystems is limited.” The authors further stress that service thinking has benefited from interdisciplinary research in the past. Moving forward, combining service-dominant research with organizational strategy insights in the area of open innovation, dynamic capabilities and microfoundations, together with social, cultural and systems theories, can lead to developing new knowledge regarding service and drive continual improvement in service design and innovation.

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JOM Wins Awards at AOM 2017!

Patrick WrightSAGE is excited to congratulate JOM on winning multiple awards at AOM 2017. Congratulations to former editor of the Journal of Management, Patrick M. Wright, for winning the Career Achievement Award.

 

JOM_42_5_Covers.inddAnd congratulations to authors Anthony J. Nyberg, Jenna R. Pieper, and Charlie O. Trevor for their paper,  “Pay-for-Performance’s Effect on Future Employee Performance Integrating Psychological and Economic Principles Toward a Contingency Perspective,which received the HRM Division Scholarly Achievement Award for best paper from 2016.”

 

For more information on the Journal of Management visit the journal homepage where you can sign up for email alerts and keep up to date!

Join SAGE at AOM 2017 to Provide Your Feedback!

2017_AOM-AttheInterfaceLogoCompsv2_061616The Academy of Management 2017 Annual Meeting is going on now in Atlanta! This year’s theme, Making Organizations Meaningful, is all about interfaces and how they define human interaction. In the present day, mobility and freedom of movement have become traits of our society. The ability for people to go almost anywhere with ease both physically and digitally have changed how society and business interact. How do business engage with these new, changing interfaces and what effect do they have on uniting or dividing people? You can find the full program for this year’s conference, including the scheduled events that will speak to organizational meaningfulness, by clicking here.

If you’re attending AOM, don’t forget to stop by SAGE’s booths, where we’ll have the latest scholarly research from  Administrative Science Quarterly, Journal of Management, Organization StudiesFamily Business Review, Human Relations and other top-tier SAGE journals, as well as plenty of friendly faces willing to answer all your publishing inquiries. So come by to booths #224, 226, 228, 230!

Whether or not you’ll be able to attend this year’s Academy of Management Annual Meeting, please feel free to peruse the latest from SAGE’s management and business journals represented at AOM:

ASQ_v59n3_Sept2014_cover.inddAdministrative Science Quarterly This top-tier journal regularly publishes the best theoretical and empirical papers based on dissertations and on the evolving and new work of more established scholars, as well as interdisciplinary work in organizational theory, and informative book reviews.

 

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Business & Society
In this fast-growing, ever-changing, and always challenging field of study, BAS is the only peer-reviewed scholarly journal devoted entirely to research, discussion, and analysis on the relationship between business and society.

 

FBR_C1_revised authors color.inddFamily Business Review provides a scholarly platform devoted exclusively to exploration of the dynamics of family-controlled enterprise, including firms ranging in size from the very large to the relatively small. FBR is focused not only the entrepreneurial founding generation, but also on family enterprises in the 2nd and 3rd generation and beyond, including some of the world’s oldest companies.

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Group and Organization Management
publishes a broad range of articles, including data-based research articles, research review reports, evaluation studies, action research reports, and critiques of research. In addition, GOM brings you articles examining a wide range of topics in organizations from an international and cross-cultural perspective.

Human Relations publishes the highest quality original research to advance our understanding of social relationships at and around work. Human Relations encourages strong empirical contributions that develop and extend theory as well as more conceptual papers that integrate, critique and expand existing theory.

 

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The Journal of Applied Behavioral Science JABS is continually breaking ground in its exploration of group dynamics, organization development, and social change, providing scholars the best in research, theory, and methodology, while also informing professionals and their clients.

 

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Journal of Leadership and Organizational Studies produces high-quality, peer-reviewed research articles on leadership and organizational studies, focusing in particular on the intersection of these two areas of study.

 

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Journal of Management is committed to publishing scholarly empirical and theoretical research articles that have a high impact on the management field as a whole and cover such field as business strategy and policy, entrepreneurship, human resource management, organizational behavior, organizational theory, and research methods.

JME_72ppiRGB_powerpointJournal of Management Education is dedicated to enhancing teaching and learning in the management and organizational disciplines. JME’s published articles reflect changes and developments in the conceptualization, organization, and practice of management education.

 

JMI_72ppiRGB_powerpointJournal of Management Inquiry is a leading journal for scholars and professionals in management, organizational behavior, strategy, and human resources. JMI explores ideas and builds knowledge in management theory and practice, with a focus on creative, nontraditional research, as well as, key controversies in the field.

Management Learning, the ‘Journal for Critical, Reflexive Scholarship on Organisation and Learning’, publishes original theoretical, empirical and exploratory articles on learning and knowing in management and organizations. Now in its fifth decade of publication, Management Learning continues to provide a unique forum for critical inquiry, innovative ideas and dialogue.

07ORM13_Covers.inddOrganizational Research Methods brings relevant methodological developments to a wide range of researchers in organizational and management studies and promotes a more effective understanding of current and new methodologies and their application in organizational settings.

Organization Studies publishes top quality theoretical and empirical research which promotes the understanding of organizations, organizing and the organized in and between societies. OS is a multidisciplinary journal with global reach, rooted in the social sciences, comparative in outlook and open to paradigmatic plurality. It is included in the Financial Times Top 50 journals list.

Organization is a peer-reviewed journal whose principal aim is to foster dialogue and innovation in studies of organization. The journal addresses a broad spectrum of issues, and a wide range of perspectives, as the foundation for a ‘neo-disciplinary’ organization studies.

Strategic Organization (SO) is devoted to publishing high-quality, peer-reviewed, discipline-grounded conceptual and empirical research of interest to researchers, teachers, students, and practitioners of strategic management and organization.

 

Visit SAGE @ AOM 2017!

2017_AOM-AttheInterfaceLogoCompsv2_061616Today is the first day of the 2017 Annual Meeting of the Academy of Management in Atlanta! This year SAGE is proud to sponsor awards and papers for the following AOM divisions:

  • Gender and Diversity in Organizations (GDO)
  • Management Education and Development (MED)
  • Organizational Behavior (OB)
  • Research Methods (RMD)

SAGE will be answering publishing inquiries and displaying top-tier management journals and books at booths #224, 226, 228, and 230. Come by and visit!

SAGE @ AOM 2017!

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This week kicks off the 2017 Annual Meeting of the Academy of Management in Atlanta Georgia. This year’s theme is At the Interface. In introducing the themeCarol T. Kulik, Academy of Management Vice President and Program Chair, had this to say:

Interface:  A common boundary or interconnection between systems, concepts or human beings (Random House Dictionary, 2016)

That definition highlights the dual nature of interfaces. Interfaces establish boundaries that differentiate and separate; they mark a space where insiders can jointly define an organization’s mission, develop an organizational identity, and participate in organizational activities. But interfaces also develop connections that facilitate communication, negotiation, and exchange across organizational boundaries.

Interfaces are increasingly relevant to today’s organizations, as information, people, and other resources cross organizational boundaries at unprecedented rates.  An employee conversation held around the company water cooler today is likely to appear on social media tomorrow.  In the “gig economy,” people may work as employees for only a few short weeks or a handful of quick shifts, moving from one organization to another without fully integrating into any of them.  And even when people are in traditional employment relationships with a single organization, mobile phones and Internet capabilities let them psychologically cross the organizational boundary dozens of times a day.  As traffic at the interface intensifies, how do we distinguish between insiders and outsiders, and identify who has a legitimate stake in influencing organizational missions, decisions, and activities?

Interfaces create “interstitial spaces” in which information, people and resources are situated neither inside nor outside, but somewhere in between. Organizations leverage these interstitial spaces as they develop alumni networks for former employees, encourage family and friend referrals to job openings, ask customers to bag their own groceries, and crowdsource ideas for new products and markets. These activities are designed to benefit the organization, but society might benefit as well. Today’s Grand Challenges (e.g., aging populations, climate change) increasingly demand large-scale multi-perspective strategies.  When the interstitial space is large, organizations may feel greater responsibility to tackle societal issues that are not part of their formal mandate and are unlikely to deliver any immediate benefit to their traditional stakeholders (e.g., employees, customers and investors). But how far can organizations expand their missions before they are rudderless and off course?

Organizations continually redesign their interfaces as they decide which activities they will undertake and which activities will be purchased or contracted out. Organizations form and disband partnerships and alliances, changing the shape of organizational networks. These interface changes affect outcomes ranging from the employment opportunities of individuals to the wealth of nations.  And when the interfaces connecting organizations and networks span national boundaries, new opportunities for organizations to shape (and be shaped by) political and social systems also emerge.  The sheer scale of organizations and interorganizational networks permits organizations to unintentionally and/or deliberately influence governments and societies in ways that are controversial.  How accountable should organizations be for the economic and social consequences of their actions at the interface?

Are you going to be attending AOM this year? If so, make sure to stop by SAGE booths #224, 226, 228, 230! You can speak to SAGE employees about your publishing questions and learn more about SAGE’s management books and journals, including top-tier journals like Journal of ManagementAdministrative Science Quarterly, ILR Reviewand more!

Stay tuned for more information about SAGE at AOM 2017!

Interested in more information about this year’s conference? Click here to view the 2017 program.

Can stories and case studies be used as tools for management inquiry?

[We’re pleased to welcome author Yiannis Gabriel of the University of  Bath, UK. Gabriel recently published an article in the Journal of Management Inquiry entitled “Case Studies as Narratives: Reflections Prompted by the Case of Victor, the Wild Child of Aveyron,” which is currently free to read for a limited time. Below, Gabriel reflects on the inspiration for conducting this research:]

JMI_72ppiRGB_powerpoint.jpgWhat motivated you to pursue this research? The accidental discovery of a book on Victor, the wolf-child found in the French region of Aveyron in 1798, prompted me to revisit the question of what makes us human, what constitutes a meaningful and fascinating case study and how case studies can be used as part of teaching and research agendas. This essay examines what attracts scientific interest to particular case study, whether that of a single unusual individual like Victor, a particular organization or a particular event, like the VW emissions scandal or the Brexit referendum, and discusses some of the strengths and limitations of the cases we use as researchers and also as teachers. I reflect on the similarities and differences between case studies and stories, arguing that they are governed by different rules of narration and different narrative contracts between authors and audiences. Both case studies and stories are capable of yielding considerable insights within the framework of a narrative methodology; in the hands of skilled instructors, they can be powerful instruments for disseminating knowledge.

The essay examines how an aberrant of atypical case, like that case of Victor, can lead us to generalizations about the typical and asks what exactly constitutes a case? It probes the etymology of the word case that indicates a singularity, an individual occurrence, an event or a phenomenon. But a case can also be a container, a box, a briefcase, a suitcase. Like a briefcase, a case-study contains material that may or may not have value. Discovering such a case immediately announces a mystery – what does it contain, who does it belong to, what does it reveal? The value of a case study, like the value of the contents of a briefcase, rely on the ability of a subject to recognize them. An innocent eye may be mistaken in discarding a case as junk when in fact its content is priceless material and may be exploited for historical or other research or indeed for financial or business gain. Recognizing the value of a case requires a particular skill which not all researchers possess – many will miss the deeper significance or value of a particular case until somebody proves capable of unearthing it. Recognizing the value of a case is akin to recognize the potential uses of any empirical material including statistical materials, historical documents or even random observations.

What has been the most challenging aspect of conducting your research? Were there any surprising findings? The most challenging part was the realization that the obscure case of Victor continues to be alive today. The case has not ended and there are meaningful questions whether Victor was indeed abandoned at birth by his parents (like other legendary feral children), or whether he was abandoned much later in life on account of some congenital condition, whether he was a noble savage or indeed a child-martyr. This led me to argue that case studies do not have clear-cut beginnings and ends and can be reopened whenever a new interpretation or new clues emerge, much like police or psychiatric cases.

In what ways is your research innovative, and how do you think it will impact the field? Many scholars are turning to qualitative research methods in the social sciences, using cases studies as core elements of their research. While there are a few standard reference points for the use of case studies (including vignettes, illustrations etc.) I believe that there is a dearth of critical reflection on the meaning of a case, its relevance and lessons. For example, the choice of particular cases may be dictated by a researcher’s esoteric interests or by a political agenda. To what extent can such cases be used as the basis for theoretical generalizations? Often a case is treated as a story. But in telling a story, a narrator can alter significant details, omit, exaggerate or improvise for effect. Are the same narrative distortions acceptable in the researcher who uses a case? What constitutes an ‘irrelevant’ detail and what detail offers crucial keys to a case’s deeper significance and meaning?

Stay up-to-date with the latest research from JMI and sign up for email alerts today through the homepage!

Call for Papers: Public Personnel Management

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Public Personnel Management is currently seeking manuscript submissions. Founded by the International Public Management Association for Human Resources (IPMA-HR), Public Personnel Management is published specifically for human resource executives and managers in the public sector. Each quarterly edition contains in-depth articles on trends, case studies and the latest research by top human resource scholars and industry experts.

Manuscripts should be submitted electronically to http://mc.manuscriptcentral.com/ppm.

You will need to create an account in order to submit your manuscript. The system will notify you once we receive the manuscript and have sent it out for review. If you have any questions, please contact Editor Jared J. Llorens (jared1@lsu.edu).

Don’t forget to sign up for email alerts through the journal homepage so you never miss the latest research.