How Do Customers and Companies Benefit from Service Firm Transparency?

[We’re pleased to welcome Andreas B. Eisengerich, who collaborated with Omar Merlo, Seigyoung Auh, and Hae Eun Helen Chun on their paper "Service Firm Performance Transparency: How, When and Why Does It Pay Off?" from the May issue of Journal of Service Research.] Calls for greater business transparency have become louder in recent years and … Continue reading How Do Customers and Companies Benefit from Service Firm Transparency?

The March Issue of Administrative Science Quarterly is Now Online!

The March issue of Administrative Science Quarterly is now available and can be read online for free for the next 30 days. This issue offers a range of compelling articles on organizational studies as well as astute book reviews. The lead article, "Creativity from Constraint? How the Political Correctness Norm Influences Creativity in Mixed-sex Work … Continue reading The March Issue of Administrative Science Quarterly is Now Online!

Property Rights Design and Market Process

"Property Rights Design and Market Process: Implications for Market Theory, Marketing Theory, and S-D Logic" was recently published in Online First in Journal of Macromarketing by Michaela Haase and Michael Kleinaltenkamp, both of Freie Universitat. Professor Kleinaltenkamp discusses the article below. Who is the target audience for this article? Scholars interested in the fields of marketing theory and market theory; … Continue reading Property Rights Design and Market Process