An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments

[We’re pleased to welcome authors Kimmy Wa Chan of Hong Kong Baptist University, Chi Kin (Bennett) Yim of the University of Hong Kong, and Taeshik Gong of Hanyang University ERICA. They recently published an article in Journal of Service Research entitled "An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments," which is currently free to read. … Continue reading An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments