[We're pleased to welcome Lena Steinhoff of the University of Paderborn in Germany. Dr. Steinhoff recently collaborated with Andreas Eggert of University of Paderborn and Ina Garnefeld of the University of Wuppertal on their paper from Journal of Service Research entitled "Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs."] When … Continue reading What Effect Does Status Endowment Have on Customer Loyalty Programs?
Congratulations to Crina O. Tarasi, Ruth N. Bolton, Anders Gustafsson and Beth A. Walker, winners of the 2013 Best Article Award from Journal of Service Research! Their award-winning article entitled "Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management" appeared in the May 2013 issue of Journal of Service Research … Continue reading Announcing the 2013 Journal of Service Research Award Winners!