How Should Contested Historical Sites be Presented?

[We’re pleased to welcome author Athinodoros Chronis of California State University, Stanislaus. He recently published an article in Journal of Service Research entitled "The Staging of Contested Servicescapes," which is currently free to read for a limited time. Below, he reflects on the motivations and influences on this research:] What motivated you to pursue this research?For … Continue reading How Should Contested Historical Sites be Presented?

Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

[We’re pleased to welcome authors Michel van der Borgh of Copenhagen Business School, Ad de Jong of Copenhagen Business School, and Edwin J. Nijssen of Eindhoven University of Technology. They recently published an article in Journal of Service Research entitled "Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers," which is currently free to read … Continue reading Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers