When Customers Push Back: The Dangers of Service Divestment and How to Avoid Them

[We’re pleased to welcome authors Christina M. Haenel of the University of Goettingen, Hauke A. Wetzel of Massey University, and Maik Hammerschmidt of the University of Goettingen. They recently published an article in Journal of Service Research entitled "The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated," … Continue reading When Customers Push Back: The Dangers of Service Divestment and How to Avoid Them

Social Exchange and the Effects of Employee Stock Options

[We’re pleased to welcome authors Peter Cappelli of the University of Pennsylvania, Martin Conyon of Bentley University, David Almeda of Kronos Incorporated. They recently published an article in the ILR Review entitled “Social Exchange and the Effects of Employee Stock Options,” which is currently free to read for a limited time. Below, they describe the motivation for … Continue reading Social Exchange and the Effects of Employee Stock Options

Do Customers Assign Different Meanings to Different Acts of Compensation?

[We’re pleased to welcome author Holger Roschk of the Alpen-Adria-Universität Klagenfurt, Klagenfurt, Austria. Roschk recently published an article in the Journal of Service Research entitled “Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource after a Service Failure," which is currently free to read for a limited time. Below, Roschk reflects on the … Continue reading Do Customers Assign Different Meanings to Different Acts of Compensation?

Elephant or Donkey? How Board Political Ideology Impacts CEO Pay

How much does directors' political ideologies impact CEO compensation? Perhaps more than you might think--according to a recent paper published in Administrative Science Quarterly, entitled "The Elephant (or Donkey) in the Boardroom: How Board Political Ideology Affects CEO Pay" from authors Abhinav Gupta and Adam J. Wowak, conservative and liberal boards differ in not only how much … Continue reading Elephant or Donkey? How Board Political Ideology Impacts CEO Pay

Call for Papers: Compensation & Benefits Review!

Compensation & Benefits Reivew is currently accepting submissions for manuscripts that discuss the design, implementation, evaluation and communication of compensation and benefits policies and programs. The journal supports human resources and compensation and benefits specialists and academic experts with up-to-date analyses and information on salary and wage trends, labor markets, pay plans, incentive compensation, legal compliance, retirement … Continue reading Call for Papers: Compensation & Benefits Review!

How Does a Management-to-Worker Wage Gap Impact Employee Performance?

https://www.youtube.com/watch?v=ZA37ASgvXSE The wage gap between the highest and lowest levels of an organization can serve as incentive for employees to work toward promotion, but does this motivation last in the long term? A new paper published in Journal of Management, entitled "Minding the Gap: Antecedents and Consequences of Top Management-to-Worker Pay Dispersion" from authors Brian L. Connelly, … Continue reading How Does a Management-to-Worker Wage Gap Impact Employee Performance?

Recipe for Success: Optimizing Sales Compensation with Pay Level and Pay Mix

[We're pleased to welcome Pankaj M. Madhani of ICFAI Business School (IBS). Pankaj recently published an article in Compensation & Benefits Review entitled "Sales Compensation Strategy: An Optimal Design of Pay Level and Pay Mix".] Compensation strategy decision regarding pay level (total earnings generated) and pay mix (relative proportion of fixed pay and variable pay) are … Continue reading Recipe for Success: Optimizing Sales Compensation with Pay Level and Pay Mix

A Behind-the-Scenes Look at Hollywood’s Gender-Wage Gap

Kaley Cuoco recently learned the hard way to be careful what you say in an interview after her comments on feminism in the February issue of Redbook magazine provoked some harsh criticism from the media and fans alike. When asked if she considered herself a feminist, the 29-year old actress was quoted as saying "Is … Continue reading A Behind-the-Scenes Look at Hollywood’s Gender-Wage Gap

How Does an Organization’s Compensation System and Its Culture Affect Each Other?

[We're pleased  to welcome Pankaj M. Madhani of ICFAI Business School (IBS) in India. Dr. Madhani is the author of "Aligning Compensation Systems With Organization Culture," which appeared in the most recent issue of Compensation and Benefits Review.] Organization culture has been identified as an intangible phenomenon— pervasive but difficult to manage. Culture is important because … Continue reading How Does an Organization’s Compensation System and Its Culture Affect Each Other?

Short-Term Incentives, Long-Term Success?

Do short-term incentives really work to motivate employees? Jennifer E. Wynter-Palmer of the University of Technology/Jamaica Institute of Management examined the debate and its implications in her article "Is the Use of Short-Term Incentives Good Organization Strategy?," published in the Compensation & Benefits Review September/October 2012 issue: This article is based on research conducted on … Continue reading Short-Term Incentives, Long-Term Success?