Immediate Survival or Long-term Growth, What Should Be The Focus Now?

On a January morning in 2014, Mr Amit Kapoor, the Managing Director (MD) of Automotive Equipment Manufacturing Limited (AEML)1—a state government enterprise in India—was found in serious discussions with his senior management officials about the deteriorating condition of the company and how to devise a turnaround blueprint while working through many bottlenecks. The team seemed … Continue reading Immediate Survival or Long-term Growth, What Should Be The Focus Now?

Customer misbehaviour in the collaborative economy: Is it contagious or not?

Co-authors Tobias Schaefers, Kristina Wittkowski, Sabine Benoit, and Rosellina Ferraro recently published an article in the Journal of Service Research entitled "Contagious Effects of Customer Misbehavior in Access-Based Services." Below is their informational video as a supplement to their article, which helps analyze how connections to a person's community can influence behavior in the given shared space. … Continue reading Customer misbehaviour in the collaborative economy: Is it contagious or not?

New Articles from California Management Review

  Newly published research from California Management Review is now online! We invite you to view all of the Online First articles for CMR by clicking here, that hosts articles covering a variety of topics such as corporate misconduct, competitive strategy, and  benefits of minority stake strategies. One article in particular, "Strategizing with Biases: Making Better … Continue reading New Articles from California Management Review

Quitting the Boss? Data on how managers affect voluntary turnover

Researcher S. Bhattacharya conducted a survey of 10,000 job seekers and found that 42% left their jobs due to dissatisfaction with managers (Bhattacharya 2008). Does this sound like a reason why you left a job you've held in the past? Companies everywhere want to retain the most efficient performers, so what can "bad" managers do to motivate and … Continue reading Quitting the Boss? Data on how managers affect voluntary turnover

A call for intervention: Lack of diversity in career pyramids

[We're pleased to welcome author Claartje J. Vinkenburg of VU University, Amsterdam. Vinkenburg recently published an article in The Journal of Applied Behavioral Sciences entitled, "Engaging Gatekeepers, Optimizing Decision Making, and Mitigating Bias: Design Specifications for Systemic Diversity Interventions." Below, Vinkenburg discusses the motivation for pursuing this research, along with future applications. From Vinkenburg:] What inspired you … Continue reading A call for intervention: Lack of diversity in career pyramids

Group decision making: Are you the bully?

[We're please to welcome author David Dryden Henningsen of Northern Illinois University. Henningsen recently published an article in the International Journal of Business Communication entitled, "Nuanced Aggression in Group Decision Making" co-authored by Mary Lynn Miller Henningsen, also of Northern Illinois University. The article is currently free to read for a limited time. From D. Henningsen:] … Continue reading Group decision making: Are you the bully?

Do Groups Make Better Decisions than Individuals?

Group projects are everywhere--whether you're at school, at work, or even in your household. It's customary to listen to each member of the group, and what he/she has to say about a strategy for approaching the project, or ways to improve the process in the future. Often, the ideas are compounded and morphed into a strategy … Continue reading Do Groups Make Better Decisions than Individuals?

How Couples Approach Making Travel Decisions

"Which hotel looks nicer for the better price? Where should we eat? What excursions did the concierge recommend?" These are all questions couples ask each other when planning a vacation, and when plans change during the trip. For some couples, the decision time on where to eat can take longer than others, and the even bigger … Continue reading How Couples Approach Making Travel Decisions

Communities as Nested Servicescapes

[We’re pleased to welcome Xiaojing Sheng from the University of Texas at Rio Grande. Sheng co-authored a recently published article in the Journal of Service Research  entitled “Communities as Nested Servicescapes" with Penny Simpson and Judy Siguaw. From Sheng:] What inspired you to be interested in this topic? From groups of four to sixteen sipping margaritas in local … Continue reading Communities as Nested Servicescapes

Beyond Developmental: The Decision-Making Applications of Personality Tests

The use of personality assessments in organizations has often been limited to developmental applications. However, growing support for data-driven decision-making in recent years has made it apparent that personality assessments could also become a resource for talent management decisions. In a recent paper from Journal of Applied Behavioral Science entitled "Does Purpose Matter? The Stability of Personality Assessments … Continue reading Beyond Developmental: The Decision-Making Applications of Personality Tests