We are excited to announce the new incoming editor for the Journal of Service Research, Dr. Michael Brady. Dr. Brady graciously provided some information regarding his education, career, and experience in the management field:
Dr. Michael (“Mike”) Brady is the Carl DeSantis Professor and chair, Department of Marketing, at Florida State University. Mike’s primary research interest lies at the intersection of customers and employees in frontline service transactions. He has published articles in many top scholarly journals, including Journal of Service Research, Journal of Marketing, Journal of Consumer Research, Journal of the Academy of Marketing Science, and many other outlets. His research articles have been cited over 15,000 times to date, his 2000 article in the Journal of Retailing is one of the most downloaded articles of all time in Science Direct, and his 2001 article in the Journal of Marketing was ranked the fifth most influential article for future research in services marketing.
Mike’s work has also been covered in the popular press, such as MSNBC, U.S. News, the Chicago Tribune, and Tampa Bay Times. He has won numerous awards, including the Christopher Lovelock Career Contributions to the Service Discipline Award, the SERVSIG best article award, the Academy of Marketing Science and University outstanding teacher awards, the inaugural College of Business Distinguished Teacher award, the University graduate student mentoring award, and the William R. Jones award for mentoring minority doctoral students. Mike is a past president of the American Marketing Association’s Academic Council and an Associate Editor for the Journal of Service Research and Journal of the Academy of Marketing Science. He is currently co-editing a special issue of Journal of the Academy of Marketing Science and he just finished co-editing a special issue of Journal of Service Research.
Mike currently lives with his wife of twenty
years and two children in Florida. Before earning his PhD, Mike played baseball at Florida State and was then drafted by the Los Angeles Dodgers, playing professionally for four years. Baseball runs in the Brady family, as Mike’s father also played professionally for the Detroit Tigers before assuming the university provost and president roles at Jacksonville University. Mike’s academic year consists of teaching large online sections of principles of marketing and will take on the role of Editor-in-Chief of the Journal of Service Research later this year.