A Theory of Lodging: Exploring Hotel Guest Behavior

Traveling is generally looked forward to by most, and when planning where to stay, we rely on reviews from past hotel guests. Does the hotel have consistently clean rooms? A lobby bar to meet up with my coworkers? A pool, spa, or gym? Regardless of our questions, they are approached through a mentality of short-term requirements; that is, we don’t have to reference our list of “deal breakers” like when purchasing a home.

Editor Chris Roberts of DePaul University recently published a study in the Journal of Hospitality & Tourism Research presenting the habits and perspectives of traveler decisions entitled “A Theory of Lodging: Exploring Hotel Guest Behavior,” co-authored by Dr. Linda Shea. Below, Roberts explains the inspiration for this study:

What inspired you to be int4643862699_f8d70fef26_zerested in this topic? The field of hospitality is often classified as an applied field as it appears to lack theory of its own.  Instead, theories from other related fields are used in hospitality research.  However, the authors are asking the hospitality research academy to engage in a discussion about lodging.  Is there a theory that explains human behavior when staying in a hotel?  It appears that many humans behave differently when they are at home versus when staying overnight in a hotel.  The purpose of this paper is to stimulate thought among hospitality researchers to explore this idea.

Were there findings that were surprising to you? We are not declaring there is a distinctive theory of lodging; however, the difference in behavior is observable, suggesting there may be something to explore.

How do you see this study influencing future research and/or practice? Interested researchers are encouraged to attend the ICHRIE Conference to be held July 23-25, 2017 in Baltimore, MD, USA.  An opportunity to explore this will be available.  Please join us as we wrestle with this idea of a theory of lodging.

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Hotel lobby photo attributed to fhotels (CC).

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