What Goes Unsaid: Studying Nonverbal Behavior in the Workplace

2177716513_8732301485_zEffective communication between employees is integral to the performance and success of any organization. Communication between individuals is much more complex than it may appear on the surface, with nonverbal cues adding depth to interactions beyond verbal exchanges. As a result, it comes as no surprise that studies of employee communication cannot be complete without considering the implications of nonverbal behaviors. In a Journal of Management paper published this year entitled “Nonverbal Behavior and Communication in the Workplace: A Review and an Agenda for Research,” authors Silvia Bonaccio, Jane O’Reilly, Sharon L. O’Sullivan, and François Chiocchio argue that nonverbal behavior should be further integrated into organizational research. The abstract for the article:

Nonverbal behavior is a hot topic in the popular management press. However, management scholars have lagged behind in understanding this important form of communication. Although some theories discuss limited aspects of nonverbal behavior, there has yet to be a comprehensive review of nonverbal behavior geared toward organizational scholars. Furthermore, the extant literature is scattered across several areas of inquiry, making the field appear disjointed and challenging to access. Current Issue CoverThe purpose of this paper is to review the literature on nonverbal behavior with an eye towards applying it to organizational phenomena. We begin by defining nonverbal behavior and its components. We review and discuss several areas in the organizational sciences that are ripe for further explorations of nonverbal behavior. Throughout the paper, we offer ideas for future research as well as information on methods to study nonverbal behavior in lab and field contexts. We hope our review will encourage organizational scholars to develop a deeper understanding of how nonverbal behavior influences the social world of organizations.

You can read “Nonverbal Behavior and Communication in the Workplace: A Review and an Agenda for Research” from Journal of Management free for the next two weeks by clicking here.

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*Employee image attributed to jeanbaptisteparis (CC)
This entry was posted in Business, Communication, Management, Organizational Behavior, Organizational Research, Organizational Studies, Relationships and tagged , , , , , by Cynthia Nalevanko, Editor, SAGE Publishing. Bookmark the permalink.

About Cynthia Nalevanko, Editor, SAGE Publishing

Founded in 1965, SAGE is the world’s leading independent academic and professional publisher. Known for our commitment to quality and innovation, SAGE has helped inform and educate a global community of scholars, practitioners, researchers, and students across a broad range of subject areas. With over 1500 employees globally from principal offices in Los Angeles, London, New Delhi, Singapore, Washington DC, and Melburne, our publishing program includes more than 1000 journals and over 900 books, reference works and databases a year in business, humanities, social sciences, science, technology and medicine. Believing passionately that engaged scholarship lies at the heart of any healthy society and that education is intrinsically valuable, SAGE aims to be the world’s leading independent academic and professional publisher. This means playing a creative role in society by disseminating teaching and research on a global scale, the cornerstones of which are good, long-term relationships, a focus on our markets, and an ability to combine quality and innovation. Leading authors, editors and societies should feel that SAGE is their natural home: we believe in meeting the range of their needs, and in publishing the best of their work. We are a growing company, and our financial success comes from thinking creatively about our markets and actively responding to the needs of our customers.

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