Effective communication between employees is integral to the performance and success of any organization. Communication between individuals is much more complex than it may appear on the surface, with nonverbal cues adding depth to interactions beyond verbal exchanges. As a result, it comes as no surprise that studies of employee communication cannot be complete without considering the implications of nonverbal behaviors. In a Journal of Management paper published this year entitled “Nonverbal Behavior and Communication in the Workplace: A Review and an Agenda for Research,” authors Silvia Bonaccio, Jane O’Reilly, Sharon L. O’Sullivan, and François Chiocchio argue that nonverbal behavior should be further integrated into organizational research. The abstract for the article:
Nonverbal behavior is a hot topic in the popular management press. However, management scholars have lagged behind in understanding this important form of communication. Although some theories discuss limited aspects of nonverbal behavior, there has yet to be a comprehensive review of nonverbal behavior geared toward organizational scholars. Furthermore, the extant literature is scattered across several areas of inquiry, making the field appear disjointed and challenging to access. The purpose of this paper is to review the literature on nonverbal behavior with an eye towards applying it to organizational phenomena. We begin by defining nonverbal behavior and its components. We review and discuss several areas in the organizational sciences that are ripe for further explorations of nonverbal behavior. Throughout the paper, we offer ideas for future research as well as information on methods to study nonverbal behavior in lab and field contexts. We hope our review will encourage organizational scholars to develop a deeper understanding of how nonverbal behavior influences the social world of organizations.
You can read “Nonverbal Behavior and Communication in the Workplace: A Review and an Agenda for Research” from Journal of Management free for the next two weeks by clicking here.
Want to stay up to date on all of the latest research from Journal of Management? Click here to sign up for e-alerts! You can also find the journal on Twitter–click here to read through the latest tweets from Journal of Management!