Should Restaurants Offer “Early-Bird” or “Night-Owl” Specials?

by

vine-glass-1208604-mDiners who avoid the dinner rush at restaurants can’t seem to catch a break. In the 90’s, Jerry Seinfield made fun of senior citizens who took advantage of early-bird specials while Jack in the Box’s current late-night meal promotion, “the munchie box,” lampoons college-aged males. But are early-bird and night-owl specials even effective for increasing a restaurant’s revenue? Gary M. Thompson of Cornell University recently explored this topic in his article “Deciding Whether to Offer ‘Early-Bird’ or ‘Night-Owl’ Specials in Restaurants: A Cross-Functional View” from Journal of Service Research.

The abstract:

In a long history of capacity and demand management research in services, it has often been suggested that pricing discounts and specials can increase demand in off-peak periods. We 02JSR13_Covers.inddexamine this issue in the contexts of restaurants, where the practices of offering discounts to restaurant patrons for dining early or dining late—commonly known as “early-bird” and “night-owl” specials, respectively—exist throughout the world. These specials bridge marketing and operations—marketing from the goal of increasing customer demand in the off-peak periods and operations from the perspective of having to serve those customers. The effectiveness of these specials has yet to be examined. While simulation would be an ideal tool for predicting the specials’ net revenue benefits, it might be impractical for many restaurateurs, so we develop three simple “back-of-the-envelope” type calculations. Restaurateurs could use these calculations when deciding whether to offer a special. In the eight large simulation-based experiments we conducted, we find that it is important to estimate revenue cannibalization from full-fare customers. The calculations prove to be far more accurate for night-owl specials than for early-bird specials. This has important implications for decisions about offering the specials and raises a flag regarding a potential marketing-operations conflict.

You can read “Deciding Whether to Offer ‘Early-Bird’ or ‘Night-Owl’ Specials in Restaurants: A Cross-Functional View” by from Journal of Service Research by clicking here. Want to be notified of all the latest research like this from Journal of Service Research? Click here to sign up for e-alerts!

Tags: , , , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: