Do Virtual Teams Communicate Differently Over Instant Messaging?

businessman-558042-mAccording to a report released by Global Workplace Analytics in 2013, the number of employees who telecommute has increased by 80% since 2005, which equates to approximately 25 million people. As the number of virtual teams has increased, so has the use of instant messaging within businesses. But how have these new communicative situations affected previously existing interactional norms? Erika Darics explores this question in her article “The Blurring Boundaries Between Synchronicity and Asynchronicity: New Communicative Situations in Work-Related Instant Messaging” from International Journal of Business Communication.

The abstract:

Instant messaging is one of the most popular communication technologies in BPCQ/IJBC3.inddvirtual teams, enabling interactions to intertwine whole working days, thus creating the sense of copresence for team members who are geographically dispersed. Through close linguistic analyses of naturally occurring data from a virtual team, this article discusses the implications of two novel communicative situations enabled by instant messaging: presence information and the persistence of transcript. The preliminary findings of this study indicate that these new communicative situations require the flouting or rethinking of previously existing interactional norms and that communicative practices employed by the team members are not yet conventionalized/normalized, the expectations and interpretations of interactional rituals and timing vary highly, even within the same virtual team.

You can read “The Blurring Boundaries Between Synchronicity and Asynchronicity: New Communicative Situations in Work-Related Instant Messaging” from International Journal of Business Communication for free by clicking here. Want more research like this sent directly to your inbox? Click here to sign up for e-alerts from International Journal of Business Communication!

This entry was posted in Change, Communication, Employees, Groups, Media, Relationships, Teams, Technology, Work environment and tagged , , , , by Cynthia Nalevanko, Editor, SAGE Publishing. Bookmark the permalink.

About Cynthia Nalevanko, Editor, SAGE Publishing

Founded in 1965, SAGE is the world’s leading independent academic and professional publisher. Known for our commitment to quality and innovation, SAGE has helped inform and educate a global community of scholars, practitioners, researchers, and students across a broad range of subject areas. With over 1500 employees globally from principal offices in Los Angeles, London, New Delhi, Singapore, Washington DC, and Melburne, our publishing program includes more than 1000 journals and over 900 books, reference works and databases a year in business, humanities, social sciences, science, technology and medicine. Believing passionately that engaged scholarship lies at the heart of any healthy society and that education is intrinsically valuable, SAGE aims to be the world’s leading independent academic and professional publisher. This means playing a creative role in society by disseminating teaching and research on a global scale, the cornerstones of which are good, long-term relationships, a focus on our markets, and an ability to combine quality and innovation. Leading authors, editors and societies should feel that SAGE is their natural home: we believe in meeting the range of their needs, and in publishing the best of their work. We are a growing company, and our financial success comes from thinking creatively about our markets and actively responding to the needs of our customers.

2 thoughts on “Do Virtual Teams Communicate Differently Over Instant Messaging?

  1. Pingback: Do Virtual Teams Communicate Differently Over Instant Messaging? | Nader Ale Ebrahim

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