JSR Award Winners!

We’re so excited to congratulate Dr. Cheryl Burke Jarvis at SouJSR coverthern Illinois University for being awarded the Journal of Service Research’s Best Reviewer award!

We’re also pleased to congratulate Dr. Merlyn A. Griffiths with the University of North Carolina, Greensboro and Dr. Mary C. Gilly with the University of California, Irvine for receiving the Journal of Service Research’s Best Article Award for their paper “Dibs! Consumer Territorial Behavior.”  The paper’s abstract:

“Third Place” servicescapes are often created to reflect home-like characteristics, expecting customers to relax, mingle, and consume their purchases. Yet, customers coopt the space, often using it as an extension of workplaces or homes. In pursuit of undistracted privacy, customers engage in territorial behaviors that communicate to other customers that intrusion is not welcome. While place attachment by loyal customers is positive for service providers, territorial behavior can have negative implications for some service establishments. In a multi-method investigation of consumer territorial behavior within the context of cafés, the authors find that purchase or even use of an item with the café logo is believed by many to give customers territorial rights, decreasing turnover, and discouraging other customers who want to sit and consume café products. Employees are faced with mediating territorial disputes. Understanding and dealing with consumer territorial behavior will lead to better servicescape design, less inter-customer conflict, and smoother organizational processes.

Our congratulations to the winners! You can also see JSR’s best papers from previous years here.

This entry was posted in Awards, Customer Engagement, Peer Review, Rewards, Uncategorized and tagged , , , by Cynthia Nalevanko, Senior Editor, SAGE Publishing. Bookmark the permalink.

About Cynthia Nalevanko, Senior Editor, SAGE Publishing

Founded in 1965, SAGE is the world’s leading independent academic and professional publisher. Known for our commitment to quality and innovation, SAGE has helped inform and educate a global community of scholars, practitioners, researchers, and students across a broad range of subject areas. With over 1500 employees globally from principal offices in Los Angeles, London, New Delhi, Singapore, Washington DC, and Melburne, our publishing program includes more than 1000 journals and over 900 books, reference works and databases a year in business, humanities, social sciences, science, technology and medicine. Believing passionately that engaged scholarship lies at the heart of any healthy society and that education is intrinsically valuable, SAGE aims to be the world’s leading independent academic and professional publisher. This means playing a creative role in society by disseminating teaching and research on a global scale, the cornerstones of which are good, long-term relationships, a focus on our markets, and an ability to combine quality and innovation. Leading authors, editors and societies should feel that SAGE is their natural home: we believe in meeting the range of their needs, and in publishing the best of their work. We are a growing company, and our financial success comes from thinking creatively about our markets and actively responding to the needs of our customers.

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