How Knowledge Sharing Improves Advising Services

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Family business advisors contend with complicated and multidimensional issues facing their clients. It makes sense, then, that these advisors benefit from the variety of perspectives gained through knowledge sharing. But how exactly does this process result in better service to the client?

To answer this largely unexplored question, Emma Su of the University of British Columbia identified four key mechanisms in her article, “How Does Knowledge Sharing Among Advisors From Different Disciplines Affect the Quality of the Services Provided to the Family Business Client? An Investigation From the Family Business Advisor’s Perspective.”FBR_72ppiRGB_150pixW She joined Assistant Editor Karen Vinton on the Family Business Review podcast to discuss the paper, co-authored by Junsheng Dou of Zhejiang University in China and published in the FBR September 2013 issue. Click here to download the podcast interview, or subscribe on iTunes by following this link.

EmmaEmma Su is currently with Business Families Centre, Sauder School of Business, University of British Columbia, Canada. Her research focuses on innovation, entrepreneurship, knowledge management, and family businesses. Her research has been published in Asia Pacific Journal of Management and Handbook of Research on Family Business (2nd ed.).

karen_vinton1Karen L. Vinton, Ph.D., is assistant editor of FBR and a 1999 Barbara Hollander Award winner and Professor Emeritus of Business at the College of Business at Montana State University, where she founded the University’s Family Business Program. An FFI Fellow, she has served on its Board of Directors and chaired the Body of Knowledge committee.

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