Best Practices in Diversity Management

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diversity_incEach year, Diversity Inc. puts out a Top 50 list recognizing companies with outstanding diversity practices. A new study in Cornell Hospitality Quarterly samples these top performers to reveal what it is they are doing to successfully manage a diverse workforce–as well as the broad benefits these practices bring. Author Juan M. Madera of the University of Houston writes:

CQ_v50n2_72ppiRGB_150pixWThe analysis of the organizations’ specific practices revealed the following seven complementary and highly related categories of diversity management practice: corporate diversity council, diversity training programs, supplier diversity, employee networking and mentoring, cultural awareness, support for women, and lesbian, gay, bisexual, and transgender network programs and same-sex benefits. The result of these policies is a highly diverse workforce and relatively diverse management in the sample firms.

Click here to read more in the article, “Best Practices in Diversity Management in Customer Service Organizations: An Investigation of Top Companies Cited by Diversity Inc.,” published in Cornell Hospitality Quarterly.

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